Customer Service Apprentice – ICH LTD (LS28 9LE)

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We are looking for a confident individual to join our team as an apprentice working towards, Level 2 Customer Service Practitioner – Standard. As part of our ever expanding client base we are requiring someone to be able to work within the accounts department. We are looking for someone who is willing to learn new skills and who is a team player.


Reporting to the account’s manager. Answering phone calls and administration.

Duties will be as follows:

Stamping & booking in purchase invoices.

Posting & attaching services reports to sales invoices.

Answering phone calls/ dealing with customers.

Monitoring emails.

Reconciling supplier statements.

General office duties.

About the Employer

HVAC company. Running installations and maintenance contracts. Looking for Customer Service Apprentice.

Things to Consider

Please review the current Apprenticeship National Minimum Wage guide (ANMW):

Training to be Delivered

A Level 2 Apprenticeship is delivered entirely in the workplace where you will gain knowledge, understanding and skills on the job. An Assessor from Leeds City College will visit you on a regular basis to complete your college work.

Units of study

  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Product and service knowledge
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Developing self
  • Being open to feedback
  • Team working

Functional Skills qualifications:

  • Level 1 Functional Skill in English
  • Level 1 Functional Skill in Maths
  • Level 1 Functional Skill in ICT + Employment Rights and Responsibilities + Personal Learning and Thinking Skills

Vacancy Details

Vacancy Location


Apprenticeship Level

Level 2

Employer Name

ICH Services Ltd

Employer Address

Union Bridge Works
Roker Ln
LS28 9LE

Expected Duration

13-15 Months

Working Week

9am -5pm Monday to Thursday and 9am to 4.30pm Friday

Wage Amount

£213.75 Weekly

What You Need

Desired Qualifications

Qualifications: Grade C or above in English and Maths (desirable) or equivalent.

Desired Skills

  • Good communication skills
  • Be able to use word and excel

Personal Qualities

  • Punctual

Future Prospects

Full time role once apprenticeship complete

Date Posted


Leeds City College