Customer Service Apprentice – Acacium Group Leeds (LS1 5QX)

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By joining us, you will have the opportunity to gain hands on experience in an office-based environment surrounded by a dedicated team of people who are invested in supporting you to kick-start your career. We will continue to support your academic learning and development, too, giving you a positive start to your career, and the guidance, skills and confidence to succeed.


The role is rewarding, challenging and developmental. On a day-to-day basis you can expect to do any of the following:

  • Support the team by delivering fantastic levels of customer service to people you interact with daily
  • Assist with booking appointments and dealing with general queries efficiently
  • Support with general administration tasks including monitoring shared communication
  • Provide empathetic care when liaising with customers
  • Work collaboratively within the team to maximise success – teamwork makes the dreamwork!
  • Spend time working on your Level 3 (or higher if needed) Customer Service qualification with the support of your manager and your peers.

About the Employer

Part of Acacium Group, Xyla Health & Wellbeing is a dynamic and accomplished organisation dedicated to making its communities healthier. Working with local authorities, clinical commissioning groups, NHS England and employers, we design, implement and evaluate innovative health and wellbeing services that result in long-term health benefits.

Things to Consider

Many added benefits alongside the salary.

Please review the current Apprenticeship National Minimum Wage guide (ANMW):

Training to be Delivered

Units of study

  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Product and service knowledge
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Developing self
  • Being open to feedback
  • Team working

Functional Skills qualifications:

Level 1 Functional Skill in EnglishLevel 1

Functional Skill in Maths Level 1

Functional Skill+ Employment Rights and Responsibilities

+ Personal Learning and Thinking Skills

Vacancy Details

Vacancy Location


Apprenticeship Level

Level 2

Employer Name

Acacium Group - Xyla Health & Wellbeing

Employer Address

Xyla Health & Wellbeing
2nd Floor
Fountain House
4 South Parade

Expected Duration

13-16 months

Working Week

The shift is a 4 week rota, the hours are 9-5 but there is an expectation of 2 x 11-7 is the 4 weeks and 1 x saturday in 4 weeks but they get the following Friday off

Weekly Hours

Full time

Wage Amount

£13,000 Yearly

What You Need

Desired Qualifications

GCSE Maths and English Grade 4 or above (or equivalent) or will need to do functional skills.

Desired Skills

  • Good communication
  • Confident telephone manner
  • Team player

Personal Qualities

  • Enthusiasm
  • Energy
  • Motivation
  • Perseverance

Future Prospects

Professional qualification plus many career opportunities in the organisation to progress to.

Date Posted


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