Customer Service – Aire Valley Surgery (LS19 7JN)

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We are looking for a professional, articulate and sensible person to join our Administration team.


This is a fixed term position of 18 months.
We are an equal opportunities employer, and this role would be equally suitable for males and females.
Your duties will be to provide an effective admin support service to the doctors, practice manager and other staff of the practice.
  • Scanning
  • Data entry
  • Outbound calls
  • Sending out letters
  • Advise patients of the relevant process and charges for private work (non NHS medical services).
  • Enter patient information on to the computer as required
Patient notes and correspondence:
  • Retrieve and/or file patient records as required
  • File prescriptions for patients to collect ensuring strict alphabetical order is adhered to
  • Ensure records are kept up to date
  • Make and serve refreshments for the team and for meetings, ensure the kitchen is kept clean and tidy and tidy the waiting room
  • Undertake any other addition duties appropriate to the post as requested by the Partners, Practice Manager or Assistant Practice Manager.
Administration Duties
  • Filing, photocopying, replenishing forms
  • Preparation of leaflets
  • Ensuring that patient and practice confidentiality is maintained at all times in accordance with Data Protection Act.
Other Tasks
  • Ensure building security – have thorough knowledge of doors/windows/alarm.
  • Make coffee for doctors and visitors
  • Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice Manager or Assistant Practice Manager.
Successful candidate will obtain a qualification in Business and Administration or Customer Services, and potential opportunities to apply for positions in the wider NHS.

About the Employer

Aire Valley Surgery is a Doctors Surgery with two sites, one in Rawdon and another in Yeadon. We have many services and clinics available for our patients and it is a busy place with lots going on.

Things to Consider

You will be working across two sites, based at LS19 6DD, approximately 1 mile away.
Attendance and reliability is essential both for the needs of the business, and for future employment references.
If you are someone who is unable to commit to working 5 days per week, or has difficulties remaining motivated, please do not apply.

Training to be Delivered

We will provide hands on practical training in a range of secretarial duties, reception and administration. In addition, online training will be offered with certificates in manual handling, health & safety, confidentiality, safeguarding, equality and diversity, infection control, etc

Vacancy Details

Vacancy Location

Yeadon, Leeds

Apprenticeship Level

Level 2

Employer Name

Aire Valley Surgery

Employer Address

Suffolk Court
LS19 7JN

Expected Duration

15 Months (job contract will be 18 months)

Working Week

Monday – Friday 9am – 5pm

Weekly Hours


Wage Amount

Up to £180 Weekly

What You Need

Desired Qualifications

GCSE Grade D or above in Maths and English (or equivalent) is essential. Acceptance is subject to college interview, initial assessment and taking a skill area test.

Desired Skills

  • Ability to pass an enhanced C.R.B (Disclosure & Barring Service) check – essential
  • Ability to be flexible (within the overall hours) to cover for absent colleagues – essential
  • If the applicant is a registered patient at the practice, they MUST be prepared for themselves and immediate family members to register at a different GP surgery – essential.

Personal Qualities

  • Motivated and forward thinking
  • Excellent communication skills, written, verbal and interpersonal
  • Highly practical.
  • Good administrative and IT skills (including Word & Excel)
  • Ability to work on own initiative and meet deadlines
  • Attention to detail
  • Excellent team player
  • Personable, willing and enthusiastic.
  • Friendly and caring

Future Prospects

At the end of the apprenticeship the successful candidate ‘may’ be offered the opportunity to progress within the company as well as applying for posts at other local GP surgeries and the wider NHS.
This is however a fixed term position of 18 months, and there is no guarantee of any additional contract beyond that point.
Amongst our previous apprentices, some have gone on to work at other practices, some at the local hospital, and one even progressed to become a team Supervisor.

Date Posted


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