Apprentice Care co-ordinator – Administrator – Dr Porter & Partners (LS25 1HB)

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Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide an efficient administrative support service to the Practice Provide general assistance to the Practice team and project a positive and friendly image

Overview

This role will include both Reception and administrative duties.

You will be expected to:

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Provide an efficient administrative support service to the Doctors, Nurses and other staff of the Practice
  • Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required
  • Provide administration support to the Practice Team

About the Employer

GP Practice with 14000 patient run over 4 sites Garforth Medical Centre, Beech house Admin offices (across car park from GMC) Elmwood Surgery Barwick in Elmet and Jessamine Cottage Surgery Aberford. We have employed two apprentices in the past NVQ level 2 and they have both being promoted to our Administration Team.

Things to Consider

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

Training to be Delivered

Units of study:

  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Product and service knowledge
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Developing self
  • Being open to feedback
  • Team working

Functional Skills in maths, English, and ICT (if required)

Employee Rights and Responsibilities (ERR)

Personal Learning and Thinking Skills (PLTS)

Vacancy Details

Vacancy Location

Leeds

Apprenticeship Level

Level 2

Employer Name

Dr Porter & Partners

Employer Address

Garforth Medical Practice
Church Lane
Leeds
LS25 1HB

Expected Duration

12 Months

Weekly Hours

37.00

Wage Amount

£185.00 Weekly

What You Need

Desired Qualifications

GCSEs (or equivalent) in English and maths.

Desired Skills

  • Good communication skills are essential
  • IT literate

Personal Qualities

  • Honest
  • Hardworking
  • Reliable

Future Prospects

There may be a full-time position for the right candidate at the end of the apprenticeship.

Date Posted

2022-07-27

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