Apprentice Administration Support – MULTICARE ELECTRONICS LTD (LS12 4QQ)
What will the apprentice be doing?
As a first point of contact for most of our customers, existing and new main responsibilities will include: ·
- Inbound/outbound emails
- Creating new RMA/jobs on our system
- Completing RMAs/jobs
- Dealing with incoming/outbound phone calls
- Parts ordering
- Running reports on weekly, monthly basis
- Generating shipping labels
- Stock checking, workshop tools, stationary, consumable replenishing (ordering)
About the Employer
Multicare Electronics are an electronics service centre. We specialise in electronic repairs who are authorised to repair for the likes of manufacturers such as Harman Kardon, JBL, AKG, Bang & Olufsen, Korg, Yamaha, Panasonic, Pelco and others, Tefal, Rowenta.
Things to Consider
Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £4.81 per hour. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.
Training to be Delivered
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Level 2
A Level 2 Apprenticeship is delivered entirely in the workplace where you will gain knowledge, understanding and skills on the job.
An Assessor from Leeds City College will visit you on a regular basis to complete your college work.
Units of study
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Product and service knowledge
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
- Developing self
- Being open to feedback
- Team working
Functional Skills qualifications:
Level 1 Functional Skill in English
Level 1 Functional Skill in Maths Level 1
Functional Skill in ICT + Employment Rights and Responsibilities + Personal Learning and Thinking Skills
MULTICARE ELECTRONICS LTD
Silver Royd Business park
Silver Royd Hill
Monday - Friday 9.00am - 5.40pm
What You Need
GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired
- Communication skills
- IT skills
- Customer care skills
Possible full-time employment following successful completion of apprenticeship.