Level 3 Principles of Customer Service Certificate

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This course will help you develop the relevant skills and behaviours to be able to move towards a successful career in customer service or related industries.

Course Information

Alongside the mandatory and optional units that make up your diploma, you
will receive opportunities throughout to translate theory into practical

Our department has a strong focus on helping students develop enterprise and
employability skills. We’re committed to creating well-rounded individuals who
are confident in their own abilities to progress into a career, an
apprenticeship, or a higher level course, with our full


Who is this course for?

The course is designed for those wanting to move into a career in the customer service sector. Those already working in a customer service role, or progressing to a higher level course, may also feel that this is a good learning opportunity.

Units / Modules

  • Unit 01 Organise and Deliver Customer Service
  • Unit 02 Understand the Customer Service Environment
  • Unit 03 Resolve Customers’ Problems
  • Unit 04 Principles of Business
  • Unit 05 Manage Personal and Professional Development
  • Unit 06 Understand Customers and Customer Retention

Benefits / Skills

  • Knowledge of the principles of customer service.
  • Developed customer service skills to enhance future education or employment.
  • Achieve a Customer Service Diploma Level 3.
  • Practical experience to help build your CV, including a work placement.
  • Tutorial support to aid your career progression.
  • English and maths GCSE, if not already achieved a grade 4.

Assessment Types

  • Portfolio of work to showcase knowledge.
  • Observations of skills in customer service settings.

Entry Requirements

  • 5 GCSEs at grade 4 (or equivalent) including maths and English.
  • A keen interest in developing personal and employability skills.
  • A successful interview.

Career Progression

  • Upon successfully completing this course, you can progress to further study at Leeds City College.
  • You could undertake an advanced apprenticeship in your chosen vocational area.
  • Alternatively, you could choose to enter either full-time or part-time employment in the customer service sector.

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Course Details


1 Year

Start Date


Course Code


Course Fee (16-18)

No fee

Course Facts


Our social media pages are run by our in-house Events team, and this is a great way to have a look at some of the things we do as a department.


Facebook: @lccenterpriseandevents

Extra Curriculum

Instagram: @lcc_eventsenterpriseemploy

School of Events, Enterprise & Employability
Leeds City College
Leeds City College